Please read and make sure you fully understand our refund policy prior to making a payment.
CAT BALLEW DESIGNS operates as a business and we expect CLIENTS to understand and respect our policies. Our goal as a web design company is to bring the highest value per dollar spent by our CLIENTS, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to CLIENT.
THIS IS OUR REFUND AND CANCELLATION POLICY AND BY HIRING CAT BALLEW DESIGNS FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets cancelled, delayed or postponed by the CLIENT, then all monies paid will be retained by CAT BALLEW DESIGNS and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. In the event of a client’s lack of response for over 30 days, in which the project is not able to move forward due to the client’s lack of response, the project will be considered dormant. When the project becomes dormant, the client will be billed the sum equal to the amount of work completed and be closed. There is a $850 fee to start a project after it becomes dormant. No exceptions.
We normally ask for CLIENT for payment via PayPal so that we can charge the CLIENT for services provided. If any chargeback or payment dispute is caused by CLIENT to PayPal, then CLIENT services and/or projects will be suspended and in some cases all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback will be issued to CLIENT.
In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.
PLEASE CONTACT US TO ADDRESS ANY BILLING ISSUES AND WE WILL GLADLY HELP YOU.
Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged with sufficient evidence from our records.